Dride is an driving school company that specializes in teaching driving an help to get certificate to their learning customers..
- 0406400477
- 27 Division St, New York, USA
- info@dride.com
- 37 Taranaki Circuit, Clyde North, VIC, Australia 3978
Dride is an driving school company that specializes in teaching driving an help to get certificate to their learning customers..
The purpose of this Refund & No-Show Policy is to ensure clarity and fairness in handling situations where customers fail to collect their reserved rental vehicles. This policy aims to manage our fleet efficiently and provide the best possible service to all our customers.
A no-show occurs when a customer fails to arrive to pick up their booked taxi within the designated grace period and has neither canceled nor modified their reservation.
We offer a 15-minute grace period for pickups at other locations (e.g., Home, Hotels) and a 30-minute grace period for airport pickups from the scheduled pickup time. If the customer has not arrived or contacted us within this period, the reservation will be considered a no-show.
To cover the costs associated with a no-show, we will charge a no-show fee. The fee will be equal to 50% of your transfer amount, as we previously agreed upon. This fee helps offset the loss of potential transfer income and administrative costs.
Bookings cancelled at least 48 hours in advance are eligible for a 100% refund of the amount paid.
Bookings cancelled at least 24 hours in advance are eligible for a 50% refund of the amount paid.
Bookings cancelled within 24 hours are not eligible for any refund.
The refund amount will be credited directly to the customer’s bank account from which the payment was made, or by cash, within seven working days from the date of communication via email at connect@1300cabs247.com.au or by calling 0406 400 477.
Customers can avoid no-show fees by canceling or modifying their reservation at least 48 hours before the scheduled pick-up time. Cancellations and modifications can be made via email at connect@1300cabs247.com.au or by calling 0406 400 477.
We understand that unforeseen circumstances can occur. In cases of emergencies, severe weather conditions, or other significant events, we reserve the right to waive the no-show fee at our discretion. Please note that customers are required to contact us as soon as possible to explain their situation and request an exception.
We encourage customers to contact us right away if they are running late for their reservation. This allows us to make necessary adjustments and provide the best possible service. Customers can contact our customer service team via email at connect@1300cabs247.com.au or by phone at 0406 400 477.
Repeated no-shows may affect a customer’s ability to make future reservations. We reserve the right to require prepayment or a security deposit for customers with a history of no-shows.
We may update this Refund & No-Show Policy periodically to reflect changes in our operations or customer needs. Customers will be notified of any significant changes through our website or direct communication.
If you have any questions or need any more help with our No-Show Policy, please don’t hesitate to contact our customer service team via email at connect@1300cabs247.com.au or by phone at 0406 400 477.